Who is my contact person at Skimlinks? (Understanding our Roles)

Skimlinks provides different levels of support based on your account tier. While Managed accounts work with dedicated Account Managers for strategic growth, Growth-tier partners are supported by our Account Specialist team through our automated tools and Help Center.

Identify your Account Tier

1. Growth Tier (Self-Service): Designed for brands and publishers who manage their accounts independently.
2. Managed Tier: Reserved for high-volume partners who have been assigned a dedicated point of contact.

The Account Specialist Team (For Growth Tier)

If you are in the Growth tier, your primary resource is our collective support infrastructure:

• Help Center: Your first stop for technical setup, reporting, and payment questions.
• Account Specialists: Our team of specialists monitors the support queue to resolve technical issues and account inquiries that cannot be solved via self-service.
• Resolution: Please do not request a dedicated manager if you are in the Growth tier, as strategic 1-on-1 consulting is not included in this level.

Growth Managers & Account Managers (For Managed Tier)

Managed partners have access to dedicated strategic support:

• Account Managers (AM): Focus on long-term strategy, exclusive recruitment, and high-level optimizations.
• Growth Managers: Work specifically on scaling existing managed programs to reach their full potential.
• Resolution: If you have an assigned manager, please contact them directly via their professional email for the fastest response.

How to qualify for a dedicated Account Manager?

• Dedicated management is assigned based on consistent revenue performance and growth potential.
• Our team proactively reviews accounts and will reach out to you if your program qualifies for a higher service tier.

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