Skimlinks provides different levels of support based on your account tier. While Managed accounts work with dedicated Account Managers for strategic growth, Growth-tier partners are supported by our Account Specialist team through our automated tools and Help Center.
Identify your Account Tier
- Growth Tier (Self-Service): Designed for brands and publishers who manage their accounts independently.
- Managed Tier: Reserved for high-volume partners who have been assigned a dedicated point of contact.
The Account Specialist Team (For Growth Tier)
- Resources: Use this Help Center for technical setup, reporting, and payment questions.
- Support: Our specialists monitor the queue for technical issues that cannot be solved via self-service.
- Action: If you are in the Growth tier, please focus on optimizing your base commission rates to increase your performance and qualify for future management.
Resolution: Can I request a dedicated Account Manager?
- Proactive Review: Dedicated managers are assigned proactively by Skimlinks based on consistent revenue performance.
- No Manual Requests: Please do not open a support ticket to request a manager. If your program qualifies, our team will reach out to you directly via email.
Growth Managers & Account Managers (For Managed Tier)
- Direct Contact: If you have an assigned manager, please contact them directly via their professional email for strategic advice or recruitment needs.
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